Friday, 30 January 2015
Thursday, 29 January 2015
Read the full post at Ciena here.
Wednesday, 28 January 2015
Forget Churchill, Patton, Napoleon or Storming Norman! The greatest military genius was none of these, it was Shaka Zulu. He was able to mastermind the tactics that resulted in the biggest defeat of the British Army ever in a single skirmish. And this was achieved using inferior technology.
Read the full article on Pulse here.
Tuesday, 27 January 2015
You're a good girl
Can't let it get past me
You're far from plastic
Talk about getting blasted
I hate these blurred lines
Each year, We Are Social collects already existing data and combines it into a report that looks at the past year’s mobile, internet and social media trends from around the global and predicts which direction these trends will take in the new year.
Read and view the results here.
Monday, 26 January 2015
In IT most people used a mobile phone, followed by a land line. Then there are the users of skype. I have previous written here about using whatsapp to control network operations. Although I use skype, my id is ronaldxbartels, there are other mechanisms that are potentially better. An example is jitsi and its web component meet.jit.si.
Read the full article on Pulse here.
Sunday, 25 January 2015
I was born in the sixties, 1966 to be exact. We lived in a dusty farmhouse in a valley in the KwaZulu Natal Midlands. The main form of communications was an old black Bakerlite telephone, that operated on a party line which meant the whole neighbourhood could hear your conversation. The telephone lines used to hum, and flocks of birds used to use them to perch. The exchange in town was manual and was operated by Miss Bentfinger, so named as she always dialled the last digit incorrectly.
Read the full article here on Pulse.
Read the full article here on Pulse.
Saturday, 24 January 2015
Read the full blog post here.
So to kickstart the project, we first sorted through user feedback from one of our main company social media channels, our Hootsuite Twitter account, looking for some of the worst, most critical messages about the look of our dashboard. Then, instead of tucking them away in a file folder somewhere, we decided to bring them into the light. Our engineers and designers went to work addressing these issues, while our creative team put together a YouTube video to own up to our flaws. Inspired by comedian Jimmy Kimmel’s hilarious “Celebrities Read Mean Tweets” segment, it should be good for a quick laugh.
People with psychopathic tendencies are often described as having a Jekyll and Hyde personality. Although stated by Wikipedia as being rare, recent research has shown that in business leadership, the number of Jekyll and Hydes is as high as 1 in 10.
Read the full article here on Pulse.
Friday, 23 January 2015
WeChat’s Brett Loubser on why Africa’s mobile operators have to change their attitude to OTT companies
Africa’s mobile operators and Over-The-Top (OTT) companies have moved in together but not yet worked out a way to live with each other. The mobile operators both want the love and interest OTT operators bring them. But in the main they can’t quite give up their defensive stance about what they feel should be their home.
Read about Russell Southwood's talk to ex-mobile employee Brett Loubser, Head of WeChat Africa here.
Read about dropping the Pineapple here.
"Failure is not an option" and "Houston, we have a problem" are phrases from the movie Apollo 13 (one of my greatest movies ever, review it here). Lovell, Kranz and Liebergot have a close association to the Apollo programme, especially Apollo 13, and these great leaders are central to the story of "Failure is not an option."
Learn about the lessons from these great leaders here.
This guy called John goes fishing off a pier. He finally catches a fish, and is about to put him in the cooler when he hears the fish cry out "Oh No! Please don't kill me. I'm the only talking fish in the world!" "Oh yeah?" says John "What's your name?" "I'm Rusty, the only talking salmon in the world! Please let me loose!" John thinks about it for a moment and then decides to threw Rusty back. Five years later John goes fishing at the same place where he caught Rusty and after a few hours he catches this huge salmon about 4 feet long. "Rusty?" says John. "John is that you?" asks Rusty. "Yeah, hi Rusty!" replies John. "So, watcha been doing?" questions Rusty. "Well, I've been working and keeping busy. What're you been doing, Rusty?" "Well John, while I was swimming, I found the Titanic, and it was so beautiful that I wrote a book of poems about it "Oh yeah? What's it called?" queries John. Rusty then says: "It's THE TITANIC VERSES, by SALMON RUSTY!"
Thursday, 22 January 2015
Three dead guys are in line waiting to get into heaven. Before they are allowed in, St. Peter asks them how they died.
So he asks the first guy who says, "Well I've suspected for a while that my wife has been cheating on me so I came home early from work to check. When I got back to the apartment she was lying naked in bed like she had just been having sex. So I checked under the bed and there was no one there. I checked in the closet and there was no one there, so I looked on the balcony and there was some guy hanging from the railing. I got so angry I took a golf club and beat his hands until he fell. When I looked over the edge, he was lying on the ground, still alive and groaning. This made me even angrier and I ran back in the apartment, grabbed the refrigerator, brought it back out, and dropped it over the railing right on top of him. From all the exertion, I had a heart attack and died. That is how I ended up in this line."
St. Peter said, "It sounds like you've had it rough, so I'll let you in."
The next guy walks up and gets asked the same question. So this guy says, "I was on my balcony having a barbecue! I slipped and fell over the railing. I was luckily able to grab onto the railing of the apartment below me but then this mad guy starts pounding on my fists with a golf club until I fall. Amazingly and in great pain, I survive. the fall. Then he goes and dumps this refrigerator on me and I wound up here."
St. Peter lets this guy in too because he has also had it rough. Then the third guy comes up and is also asked the question. This guy replies, "Okay, so I'm banging this married chick when the husband comes home early. So I go and hide in the refrigerator..."
There are three worlds out there and they seem to not co-exist. These worlds are those of the network equipment manufacturer, IT Service management and production systems. There is no worm hole that joins them and the different people using them might as well be Klingons, Romulans and the Borg.
Read about what would Captain Picard do here on Pulse.
|General ITIL Version 3 Material|
|Hendershott Consulting Inc Presentation on IT Service Management describing ITIL (vs 2), CobIT, CMMI and other frameworks|
|ITSM Solutions - ITIL V3 Introduction|
|Pink Elephant - A Cultural Roadmap for ITSM Adoption|
|Mantra - A practical guide and case study on leveraging ITIL v3 and ISO 20000 as part of your overall best-practice ecosystem.|
|CSU - PDCA Cycle|
|Deming - History|
|FOXIT - Service Lifecycle Model - Process Depiction|
|The Service Lifecycle Process|
|The Service Portfolio Big Picture|
|HCI - Service Lifecycle Model|
|CSU - Service Lifecycle Model|
|Jason A Stevenson, ITIL Consultant. Good description of ITIL, CMMI and CobIT and the framework overlaps between them. Email: Jasonstevenson@hotmail.com|
|Hewlett-Packard - Bridging the Gap between ITIL vs 2 and vs 3||
|An Introductory Overview of ITIL® V3|
|ITIL Migration - V2 to v3|
|Compucom ITIL Introduction|
|CSU - IT Service Management Introduction|
|service.now ITSM Tool vendor Presentation on Value of ITSM|
|ILX Consulting presentation on history and overview of ITIL version 3||
3. Principles: Value Creation Assets Provider Types Structures Strategy Fundamentals
|Bernard Boar, The Process of Strategy|
|CSU - The Concept of a Service|
|CSU - Assets, Resources and Capabilities|
|CSU - Four Ps of Service Management|
|CSU - Patterns of Business Activity - User Profiles|
|CSU - Utility and Warranty|
|CSU - Value Creation|
|Information Technology And Organizational Performance: An Integrative Model Of It Business Value|
|CSU - The Business Case|
|Concept of Operation Template|
5. Economics: Financial Mgmt Return On Investment Service Portfolio Mgmt Portfolio Mgmt Methods Demand Mgmt
|CSU - Financial Management Objectives|
|CSU - Activity-Based Demand Management|
|CSU - Demand Management Challenges|
|CSU - Demand Management Objective||
3. Principles: Goals Balance Serv Reqmnts Fundamentals Activities Aspects Later Activities Constraints SoA Bus.Reqmnts Models
|ITIL® V3 Intermediate Lifecycle Stream: Service Design Certificate|
|ITIL SD - Figure 3.1 - The Business Change Process|
|CSU - Service Design Goals and Objectives|
|CSU - Service Design Aspects|
|CSU - Functions and Process|
|CSU - More on Process|
|CSU - Service Portfolio|
|ITIL SD - Figure 3.2 - Service Composition|
|ITIL SD - Figure 3.4 - The Service Relationships and Dependencies|
|CSU - Service Provider|
|CSU - Service Supplier|
|ITIL SD - Figure 3.5 - Aligning New Services to Business Requirements|
|ITIL SD - Figure 3.6 - The Service Portfolio - a Central Repository|
|ITIL SD - Figure 3.7 - The Service Lifecycle|
|ITIL SD - Figure 3.11 - Designing Processes|
|CSU - Concept of Service Management|
|CSU - Service Assets|
|CSU - Service Design Package|
4. Processes: SC Mgmt SLM Capacity Mgmt Availability Mgmt Continuity Mgmt Security Mgmt Supplier Mgmt
|CSU - Service Catalogue|
|CSU - Service Catalogue Management Objectives|
|CSU - Service Catalogue Management Basic Concepts|
|CSU - Service Level Management Activities|
|CSU - Service Level Management Basic Concepts|
|CSU - Service Level Requirements|
|CSU - Service Level Management Relationships|
|ITIL SD - Service Level Framework|
|CSU - Service-Based SLA|
|CSU - Multi-Level Service Agreements|
|CSU - Operational Level Agreement|
|ITIL SD - Capacity Management|
|CSU - Capacity Management Objectives|
|CSU - Capacity Management - Capacity Plan|
|ITIL SD - Availability Management|
|CSU - Availability Management|
|CSU - Availability Management - Basic Concepts|
|CSU - Availability Management - Key Terminology|
|CSU - Availability Management - Objectives|
|Accenture - Risk Management Models|
|Queensland Gov't, Risk Treatment Plan|
|ITIL SD - Figure 4.15 - Expanded Incident Lifecycle|
|Arcserve - Guide to Availability, Continuity & Disaster Recovery||| | ||
|ITIL SD - IT Service Continuity Management|
|CSU - Service Continuity Management Objectives|
|CSU - Service Continuity Management - Business Impact Analysis|
|Analytix - BCM Implementation Phases Diagram|
|ControllIT GmbH - BCM Project Phases Diagram|
|DRII/BCI Professional Practice Narrative - Best Practices for BIA|
|ITIL SD - Business Impact Analysis|
|ITIL SD - Risk Analysis|
|CSU - Information Security Management Security Framework|
|CSU - Information Security Management Basic Concepts|
|CSU - Security Management - Security Policy|
|CSU - Supplier Management - Basic Concepts|
|CSU - Supplier Management Objectives|
|CSU - Supplier Management - Contract DBMS|
8. Implementation: Business Impact SL Requirements Risks Implementation Measurement
|CSU - Risk|
|CSU - Service Continuity Management - Risk Analysis||
4. Processes: Plan/Support Change Asset/Configuration Release/Deploy Validate/Test Evaluate Knowledge
|Maven - Change Management|
|CSU - 7 R's of Change Management|
|CSU - Change Management Objectives|
|CSU - Change Management Process Activities|
|CSU - Change Types|
|CSU - Change Management Models and Workflows|
|CSU - Change Request Types|
|CSU - Change Management - Standard Change|
|CSU - Service Change|
|CSU - Configuration Item|
|CSU - Definitive Media Library|
|CSU - Release Policy|
|CSU - Release Unit|
|CSU - Service Knowledge Management System||
4. Processes: Event Incident Request Fulfillment Problem Access Other Operations
|CSU - Event|
|CSU - Alert|
|CSU - Service Request|
|CSU - Incident|
|Short Cut Guide to Availability, Continuity, and Disaster Recovery||, ,|
|CSU - Problem|
|CSU - Known Error Database|
|CSU - Workaround|
|CSU - Communication||
|Continual Service Improvement|
3. Principles: Org Change Ownership Roles Drivers SLM Deming Cycle Service Measurement Knowledge Mgmt Benchmarks Governance Frameworks
|CSU - Continual Service Improvement Model|
|CSU - CSI Goals and Objectives|
|CSU - Baselines|
|CSU - Measurement|
|CSU - Types of Metrics|
|Metrics Best Practices|
|CSU - KPI|
|CSU - Service Review|
|CSU - Service Improvement Plan|
|CSU - IT Governance|