Infrastructure Manager's checklist for monitoring

1. Automated management
   
   • Notification
   • Escalation
   • Auto correction
2. Configuration management
   
   • Correct initial sever deployment
   • ITIL practices
   • Network provisioning
   • Auto discovery
3. Capacity management
   
   • Applications resource utilisation
   • Systems resource utilisation
   • Systems and application resource optimization
   • Storage usage
   • Memory usage
   • CPU usage
   • Login capacities
4. Workforce management
   
   • Hands-off automated systems management
   • Identify problem areas
   • Skills shortage
   • Resource shortage
   • Cross skill for emergences/stand-in support where necessary
5. Service continuity management
   
   • Creation of standards for systems maintenance
   • Cross skill resources
   • Extensive usage of automation capabilities
   • Automate routine maintenance & administration tasks
6. Applications management
   
   • Use integrated application abilities where possible
   • Monitor processes in application for systems availability
   • Automate batch & other re-occurring processors in applications
   • Test systems holistically (from login to command execution)
   • Monitor inter-systems dependencies
7. Policy management
   
   • Base deployment standards for reactive &proactive monitoring
   • Base policy inclusion by technology type
   • Custom made policies
8. Report management
   
   • Create useful management information
   • Identify & analyze trends
   • Problem area identification in current & historic data
9. Systems administration
   
   • Simplified administration based on standards
   • Release management of agents automatically
   • Alert customization based on business requirements
   • Data retention for at least two consecutive years
10. Continuous improvement
    
    • Hierarchical management of systems
    • Service management level improvement
    • Policies evolution
    • Reporting evolution & additions of graphs
    • Agent updating & refinement
    • Increase knowledgebase & reuse of knowledge gained
    • Integration with Service Desk
    • Compliance measurement for server management & monitoring
11. Problem management
    
    • History review
    • Resolution recommendation
    • Tracking
12. Inventory management
    
    • Comprehensive server inventory
    • Commissioning & decommission status checking
    • Maximize hardware availability for redeployment post decommissioning
13. Documentation
    
    • Monitoring manual updating
    • Educate users on correct systems usage to extend maximum benefit
    • Create monitoring standards
    • Disseminate monitoring documentation to Business Unit users
14. Proactive management
    
    • Prevent fire fighting
    • Automate problem resolution & identify trends before issue arises
    • Maintain service uptime
15. Fault management
    
    • Alarm handling
    • Trouble detection
    • Trouble correction
    • Test & acceptance
    • Network recovery