Problem: A scenario describing symptoms that have occurred in an IT service that threatens its effectiveness and efficiency. *VML: Vending machine lingo, language used by vendors to solicit your coins, which once inserted don't drop the packet through to the collections slot.
Root cause: One of multiple reasons that specifies the underlying causes of an error, deduced either from visible or proximate causes. *
IT Safety: The service function provided by people working in the disciplines of incident and problem management. *
Shit happens!: An unforeseen event that occurs in IT even though proactive measures may have been in place. *
Pineapple: A really difficult thorny and sticky problem. *
Dead cat: An IT project, application or system that is to be cycled in production and operational use. *
Expanded incident life cycle: The times lines in an incident most notably: Shit happens!, Detection, Diagnosis, Repair, Recover, Workaround and Resolution. *
Resolution: The conclusion of an incident including not only the satisfactory mitigation but the completion of the ambiguous paperwork.
Twinsavers: The paperwork created in IT Safety. *
Workaround: The prioritized return to service effort to provide a temporary mitigation to an incident.
Incident: Any event that is not part of the standard operation of a service and that causes and outage or degradation in the service response times.
Blackout: An outage.
Brownout: A degradation in the service response times.
IT Safety: The service function provided by people working in the disciplines of incident and problem management. *
Shit happens!: An unforeseen event that occurs in IT even though proactive measures may have been in place. *
Pineapple: A really difficult thorny and sticky problem. *
Dead cat: An IT project, application or system that is to be cycled in production and operational use. *
Expanded incident life cycle: The times lines in an incident most notably: Shit happens!, Detection, Diagnosis, Repair, Recover, Workaround and Resolution. *
Resolution: The conclusion of an incident including not only the satisfactory mitigation but the completion of the ambiguous paperwork.
Twinsavers: The paperwork created in IT Safety. *
Workaround: The prioritized return to service effort to provide a temporary mitigation to an incident.
Incident: Any event that is not part of the standard operation of a service and that causes and outage or degradation in the service response times.
Blackout: An outage.
Brownout: A degradation in the service response times.
Whiteout: A failure that has no impact on the output or outcome of a service.
Flicker: A short outage (also know as a flap).
Supertube: When a service has been delivered to absolute perfection.
Major Incident Tsunami: When a wave of major incident occur in rapid succession with extreme negative consequences. * Otherwise, also known as Murphy's Law on steroids. *
Techie curse: The natural reluctance of technicians to create or use Twinsavers. *
BITCH: Bartels Information Technology Companion Handbook. *
Mobile Flushers: The generic term for service level managers. *
Alice, Bob & Charlie: The Infosec bunnies. *
Hot air balloon manager: An IT manager who has no technology competence. *
Jackass penguins: Network administrators who don't optimize network configurations. *
800 pound gorilla: A vendor that has a dominant position in a market and that stops being innovative. *
BIG FOUR management companies: HP, IBM, CA and BMC.
Little four management companies: GroundWork, Hyperic, OpenNMS, and Zenoss. *
Big Four Consultants: PWC, Deloittes, E&Y, KPMG. *
Andersen shredding: Destroying evidence of major incidents to cover the tracks. *
SOP: Standard Operating Procedures. *
ICA: Incident Consequence Analysis. *
Pineapple Society of Root Cause Analysis: A group on LinkedIn for problem managers. *
Napkin plan (previously known as the back of the cigarette box plan): A rough drawing or sketch used to describe a workaround.
Checklist: A list of procedures, visual cross checks or checkpoints that can be used to implement a troubleshooting triage. *
Ostrich principle: "Hoping that the problem will go away if you ignore it." *
Redipedia: A problem management glossary constructed by Red Pineapple of the Thinking problem management! blog. *
ITIL shrapnel: When the ITIL terms are misused, like using incident and problem interchangeably.*
Incident ping-pong: When an incident is forwarded in a cycle between the service desk and technical support technicians. *
Security bunnies: CISSP - types who hop around from system to system, nibbling away. Proclaimed experts in VLAN hopping. *
Major Incident Tsunami: When a wave of major incident occur in rapid succession with extreme negative consequences. * Otherwise, also known as Murphy's Law on steroids. *
Techie curse: The natural reluctance of technicians to create or use Twinsavers. *
BITCH: Bartels Information Technology Companion Handbook. *
Mobile Flushers: The generic term for service level managers. *
Alice, Bob & Charlie: The Infosec bunnies. *
Hot air balloon manager: An IT manager who has no technology competence. *
Jackass penguins: Network administrators who don't optimize network configurations. *
800 pound gorilla: A vendor that has a dominant position in a market and that stops being innovative. *
BIG FOUR management companies: HP, IBM, CA and BMC.
Little four management companies: GroundWork, Hyperic, OpenNMS, and Zenoss. *
Big Four Consultants: PWC, Deloittes, E&Y, KPMG. *
Andersen shredding: Destroying evidence of major incidents to cover the tracks. *
SOP: Standard Operating Procedures. *
ICA: Incident Consequence Analysis. *
Pineapple Society of Root Cause Analysis: A group on LinkedIn for problem managers. *
Napkin plan (previously known as the back of the cigarette box plan): A rough drawing or sketch used to describe a workaround.
Checklist: A list of procedures, visual cross checks or checkpoints that can be used to implement a troubleshooting triage. *
Ostrich principle: "Hoping that the problem will go away if you ignore it." *
Redipedia: A problem management glossary constructed by Red Pineapple of the Thinking problem management! blog. *
ITIL shrapnel: When the ITIL terms are misused, like using incident and problem interchangeably.*
Incident ping-pong: When an incident is forwarded in a cycle between the service desk and technical support technicians. *
Security bunnies: CISSP - types who hop around from system to system, nibbling away. Proclaimed experts in VLAN hopping. *
CMDB: VML - pimped up inventory database. *
Incident management: VML - ability to create a ticket.
Problem management: VML - ability to associate one ticket with another.
Root cause analysis: VML - ability to type in a description for a ticket.
Financial management: VML - having a monetary field in a ticket form.
Capacity management: VML - the application has a progress bar.
Availability management: VML - the application uses the colours Red, Amber and Green .
Continuity management: VML - we can backup our application's data.
Service catalogue: VML - the pdf datasheets of our products on the marketing website.
Capacity management: VML - the application has a progress bar.
Availability management: VML - the application uses the colours Red, Amber and Green .
Continuity management: VML - we can backup our application's data.
Service catalogue: VML - the pdf datasheets of our products on the marketing website.
Thunk: When a system is paused and restarted without causing a noticable disruption to the underlying service.
Inbox flooding: A constant stream of emails (not spam) hitting your email Inbox.
Redibusters: A version of Mythbusters about IT myths, hosted on the Thinking problem management! blog. *
Beancounters: Financial managers, auditors and accountants. *
Purchase order integartion: Software integration for a product set is non-existent except in marketiture and the purchase order. *
Escalation: The process of being dumped on by your boss for an anonymous complaint.
Telnet jockey: A network engineer who exclusively uses telnet as the only method of resolving problems. *
Inbox flooding: A constant stream of emails (not spam) hitting your email Inbox.
Redibusters: A version of Mythbusters about IT myths, hosted on the Thinking problem management! blog. *
Beancounters: Financial managers, auditors and accountants. *
Purchase order integartion: Software integration for a product set is non-existent except in marketiture and the purchase order. *
Escalation: The process of being dumped on by your boss for an anonymous complaint.
Telnet jockey: A network engineer who exclusively uses telnet as the only method of resolving problems. *
0 comments:
Post a Comment