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Thinking problem management!

The envisaged birthplace of BITCH, Bartels' Information Technology Companion Handbook. My blog wanders on and off the subject of problem management, but it is best described by Rayner who says this is Daddy's thoughts!

Monday 16 February 2009

The Meerkats from the iBurst bolthole

Sam-san

Ian-san

Mike-san

Neil-san

Neil Grey-san

Pierre-san

Rod-san

Ronald-san

Labels: iBurst

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Downloads

A framework of incident and problem management (via Kwesthuba)
A Major Incident Handling Plan model (via BraunsBlog)
An Incident Investigation Procedure For Use In Industry (via University of Wisconsin)
Analyzing Relationships Between Aircraft Accidents and Incidents (via George Mason University)
Application of PolyAnalyst to Flight Safety Data at Southwest Airlines (via flightsafety.org)
Best Practices for Information Technology (via Robert Perrine)
Blowup (via GLADWELL.COM)
Breaking the Cycle of Risky Behavior (via University of Nebraska-Lincoln)
Effective Problem Management (via CMG)
Example Service Level Agreement (via itsmcommunity.org)
FITS Problem management process (via BECTA)
How complex systems fail (via ctlab.org)
Improving Client Stability with Proactive Problem Management (via Intel)
Incident Consequence Analysis (via TPM)
Incident, Problem, Change & Knowledge Management as an Integral Component of Effective Service Delivery (via BraunsBlog)
ITIL Quick Reference (via Robert Perrine)
ITSM 2009 - The Game (via noventum)
Major Incident Draft Template (via TPM)
Major Incident presentation from iCMG Architecture World 09 (via BraunsBlog)
Managing the Incident Life Cycle
Maturity Model Overview: Application Organizations (via Gartner)
Preventing Serious Accidents with the Human Performance Philosophy (via Los Alamos National Laboratory)
Prince2 Tube map (from Mike Spain)
Problem Management Best Practices (from TechExcel)
Problem Management Overview (from HDI)
Problem management process guide (via itsmcommunity.org)
Problem Management Process Specification (from University of Adelaide)
Problem Management: Service Management Process Map (from CA)
Project Request Form (via TPM)
Sample problem management policy (via Fermilab)
Standard Operating Procedures (SOPs) Template (via TPM)
Switching and routing review kit (via inetcon)
Telecommunications Infrastructure Standard for Data Centers - Presentation (via IEEE 802)
The Cause Mapping Template in Microsoft Excel (via Think Reliablity)
The Market for Melons (via Joe Weinman)
The S7VEN Sources of Problems (via IT Service Today)
The Uberfingers Infrastructure Team Leader's Dashboard (via TPM)
TIA-942
Who's got the monkey? (via HBR)
Zero as a special price: The true value of free products (via Kristina Shampan’er and Dan Ariely)

Useful stuff...

Angry IP scanner (via angryip.org)
Audacity (via SourceForge)
CS Fire Monitor (via PCWinTech.com)
DRTCP (via DSL Reports)
Foxit reader
FREE pt360 Tool Suite PRO (via Packet Trap)
GETIF MIBs (via WTCS)
GETIF utility (via WTCS)
Handy network cheat sheets (via Packetlife.net)
ICSI Netalyzr
Intel Driver update utility
Irfanview (via Goodie Domain)
iTraffic monitor (via TRVX.COM)
Karen's LAN Monitor
Kitty (replacement for Putty)(via Cyd)
LAN Lights (via paulmather.net)
Latest Tomato Firmware (via Polarcloud)
LoriotPro (via loriotpro.com)
My posts on MyBroadband
Netlimiter (via Netlimiter)
Network Miner (Via Sourceforge)
OpenNMS (via Sourceforge)
Polymon (via Codeplex)
Putty (via greenend.org.uk)
Skype (via Skype)
STG - SNMP Traffic Grapher (via leonidvm)
The Dude for Windows (via Mikrotik)
Trap Receiver (via NCT)
TTG - SNMP Text Traffic Grapher (via Tenox)
Ultimate Boot CD for Windows (via SecurityWonks)
VLC media player (via VideoLAN)
WinDirStat (via windirstat.info)
Wink
WinPCap (via winpcap.org)
WinSCP
Wireshark (via Wireshark.org)
WordPress Audio Player (via wpaudioplayer.com)

SNMP and network management stuff

AsItHappens
Free IP SLA Monitor (via Solarwinds)
HttpWatch
Inssider
Interface Traffic Indicator (via CCSchmidt)
Nedi
NETwork DOcumentation Tool
RackTables
RadioMobile
RADWIN MIBs
Simple Internet Meter
Smoothwall
Spiceworks
STG (via wtcs.org)
WallWatcher
WinMTR