It's not about the technology, it is about the service and support.
Monday 25 January 2010
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Thinking...
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The Pineapple Society of Root Cause Analysis
From Redipedia, a pineapple is an analogy for a problem as it is sticky and thorny. Join the Pineapple Society for Root Cause Analysis on LinkedIn here.
ZABroad // News about South African Broadband
Downloads
- A framework of incident and problem management (via Kwesthuba)
- A Major Incident Handling Plan model (via BraunsBlog)
- An Incident Investigation Procedure For Use In Industry (via University of Wisconsin)
- Analyzing Relationships Between Aircraft Accidents and Incidents (via George Mason University)
- Application of PolyAnalyst to Flight Safety Data at Southwest Airlines (via flightsafety.org)
- Best Practices for Information Technology (via Robert Perrine)
- Blowup (via GLADWELL.COM)
- Breaking the Cycle of Risky Behavior (via University of Nebraska-Lincoln)
- Effective Problem Management (via CMG)
- Example Service Level Agreement (via itsmcommunity.org)
- FITS Problem management process (via BECTA)
- How complex systems fail (via ctlab.org)
- Improving Client Stability with Proactive Problem Management (via Intel)
- Incident Consequence Analysis (via TPM)
- Incident, Problem, Change & Knowledge Management as an Integral Component of Effective Service Delivery (via BraunsBlog)
- ITIL Quick Reference (via Robert Perrine)
- ITSM 2009 - The Game (via noventum)
- Major Incident Draft Template (via TPM)
- Major Incident presentation from iCMG Architecture World 09 (via BraunsBlog)
- Managing the Incident Life Cycle
- Maturity Model Overview: Application Organizations (via Gartner)
- Preventing Serious Accidents with the Human Performance Philosophy (via Los Alamos National Laboratory)
- Prince2 Tube map (from Mike Spain)
- Problem Management Best Practices (from TechExcel)
- Problem Management Overview (from HDI)
- Problem management process guide (via itsmcommunity.org)
- Problem Management Process Specification (from University of Adelaide)
- Problem Management: Service Management Process Map (from CA)
- Project Request Form (via TPM)
- Sample problem management policy (via Fermilab)
- Standard Operating Procedures (SOPs) Template (via TPM)
- Switching and routing review kit (via inetcon)
- Telecommunications Infrastructure Standard for Data Centers - Presentation (via IEEE 802)
- The Cause Mapping Template in Microsoft Excel (via Think Reliablity)
- The Market for Melons (via Joe Weinman)
- The S7VEN Sources of Problems (via IT Service Today)
- The Uberfingers Infrastructure Team Leader's Dashboard (via TPM)
- TIA-942
- Who's got the monkey? (via HBR)
- Zero as a special price: The true value of free products (via Kristina Shampan’er and Dan Ariely)
Useful stuff...
- Angry IP scanner (via angryip.org)
- Audacity (via SourceForge)
- CS Fire Monitor (via PCWinTech.com)
- DRTCP (via DSL Reports)
- Foxit reader
- FREE pt360 Tool Suite PRO (via Packet Trap)
- GETIF MIBs (via WTCS)
- GETIF utility (via WTCS)
- Handy network cheat sheets (via Packetlife.net)
- ICSI Netalyzr
- Intel Driver update utility
- Irfanview (via Goodie Domain)
- iTraffic monitor (via TRVX.COM)
- Karen's LAN Monitor
- Kitty (replacement for Putty)(via Cyd)
- LAN Lights (via paulmather.net)
- Latest Tomato Firmware (via Polarcloud)
- LoriotPro (via loriotpro.com)
- My posts on MyBroadband
- Netlimiter (via Netlimiter)
- Network Miner (Via Sourceforge)
- OpenNMS (via Sourceforge)
- Polymon (via Codeplex)
- Putty (via greenend.org.uk)
- Skype (via Skype)
- STG - SNMP Traffic Grapher (via leonidvm)
- The Dude for Windows (via Mikrotik)
- Trap Receiver (via NCT)
- TTG - SNMP Text Traffic Grapher (via Tenox)
- Ultimate Boot CD for Windows (via SecurityWonks)
- VLC media player (via VideoLAN)
- WinDirStat (via windirstat.info)
- Wink
- WinPCap (via winpcap.org)
- WinSCP
- Wireshark (via Wireshark.org)
- WordPress Audio Player (via wpaudioplayer.com)
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