Last flight of SAA 747SP

I remember flying often on the SP while working for Madge.

This is the most remembered flight of any SAA 747!

Whackhead pranks about call break up

Download#99: Whackhead from RAW (Highveld stereo) pranks an iConnect subscriber.

Call breaks up!

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ITSM weekly podcast with Malcolm Fry

Download#98: ITSM weekly podcast #11.

Episode 11 of the ITSM weekly podcast starring Malcolm Fry which I posted about here.

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Bubbles

Changes, Incidents & Unintended Consequences

Jason Druebert writes in Changes, Incidents & Unintended Consequences: "Changes to an IT environment sometimes result in "incidents" or, in other words, unintended consequences. This is common knowledge in IT, but often the evidence around this relationship is anecdotal. So, how do you get a feel for how significant this issue may be in your organization?"

Major Problem Reviews in 6 Easy Pieces

Hank Marquis writes in Major Problem Reviews in 6 Easy Pieces: "If you are ITIL® certified then you remember Major Problem Reviews (MPR). You may still remember that Problem Management performs a MPR after resolving a 'major problem' to identify:

• What was done right
• What was done wrong
• What could be done better next time
• How to prevent the Problem from happening again

The benefits of MPR are many, including reduced staff workload and higher quality operations. However, aside from the above, the ITIL offers no specifics on how to perform a MPR."

Thoughts about Steve Irwin

Today I though about Steve Irwin.

Download#98: This week in law discusses cyber throttling.

A good view on throttling! Obviously in reference to this!

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Goitil.co.uk's series on the expanded incident lifecycle

The goitil.co.uk blog posted three articles on the expanded incident lifecycle:

• Part 1
• Part 2
• Part 3

Improving Incident Management

Incident Management is predictably fixable, writes ITSM Watch columnist George Spafford of Pepperweed Consulting in Improving Incident Management: "Incident Management is concerned with deviations from, and threats to, the standard operation of services. During the course of time, even the best services will have incidents.

How IT reacts to them will be pivotal not just to operations in their drive to reduce mean time to repair and mean time between failures, but also to customer satisfaction.

As a result, many IT departments strive to find opportunities to improve their Incident Management process. One approach is to understand the expanded Incident Management lifecycle and look for means to improve each stage."

Expanding the Expanded Incident Lifecycle

Read about Expanding the Expanded Incident Lifecycle by Janet Kuhn, Vice President, itSM Solutions LLC: "A key to improving the quality of IT service begins with understanding and utilizing one of ITIL’s simplest concepts - the Expanded Incident Lifecycle.

If you have attended an ITIL Foundation course, you undoubtedly remember the slide depicting the Expanded Incident Lifecycle (below). That is the graphical timeline that starts with an Incident on the left, progresses through the various stages of diagnosis, repair, restoration and closure, and then continues to the next Incident."

This is a great article and builds on a number of posts about the topic on this blog.

Highlights of Entuity's 2010 Product Innovation Award for Network Management

Winston says: "Let my pigeons trade!"

(via Winston the pigeon's Facebook page) Gee daardie ou oom van fifa gas, voel!

Hilter eats Winston the pigeon

Apollo 11 launch

Stop the pigeon

Hitler finds out about Winston the pigeon

This parodies the infamous event last year when a pigeon (wireless) beat the wired network.  The rest of the parody series are here.

Hitler is throttled by his ISP

This is a parody based on the current Hitler film clips from the movie, "Downfall." This parody is based on an ISP who throttles Hitler for excessive downloads.

Hitler learns about free Internet

This parody is one in the long line of Hitler parodies, which was created using these instructions. The parody focuses on iBurst's free internet trial.  The parody includes reference to these events:

• The report in the Daily Maverick, and reports about uncapped products elsewhere.
• The infamous BBC reporter incident.
• The incumbent, which is the only provider of ADSL.
• The Winston, the pigeon race.
• Trolling of forums.

Hitler on the iPad

Afterburst - work all night till the daylight comes!

MIT OpenCourseWare: Solving problems with computers

Part of a full introduction series available online here.

Hitler on the AWB

(via Gus Silber’s Twitter Overflow Blog) Great take on the mampara's currently in ZA!

Apollo 13

Grace Hopper & the Invention of the Information Age

Eye of the storm

Many moons ago (about two years), I used Eye and was pleasantly surprised to see it packed with a stack of new reports and features.  It seems to have surpassed the reporting capabilities of eHealth!

Windows Weekly

Download#97: Windows weekly podcast #150.

A good podcast where the hosts talk about iPad (from a Windows view)!

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Incident classification

This is a great view on ITIL incident classification, with some great extra resources here.

Catagory The Missing Link from ServiceSphere on Vimeo.

This video was originally posted on ServiceSphere and Survive for seven.

ITSM weekly podcast starring the IT Skeptic

Download#96: ITSM weekly podcast #6.

Episode 6 of the ITSM weekly podcast starring the IT Skeptic!

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